Refund policy

Return & Refund Policy

We want you to be happy with your Evergro Gear purchase.

Change of Mind Returns

We accept change-of-mind return requests within 14 days of delivery.

To be eligible for a change-of-mind return, the item must be unused, in its original condition, and suitable for resale.

Customers are responsible for the cost of return shipping for change-of-mind returns. Original shipping charges are not refundable.

Please contact us at evergrogear@gmail.com before returning an item. We will provide return instructions and the applicable return address.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, or you receive the wrong product.

Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, please contact us as soon as possible at evergrogear@gmail.com.

If the order has not yet been dispatched, we will do our best to cancel it. Once an order has been dispatched, it may need to be handled as a return.

Contact

For return or refund enquiries, please contact:

Evergro Gear
evergrogear@gmail.com